Return, Refund & Exchange Policy

 Msofficeworks.net RETURN, REFUND & EXCHANGE POLICY



FOR DIGITAL PRODUCTS

Unlike physical goods, electronically distributed software and software licenses can be easily duplicated, due to this, it cannot be sold to another user once the product key is revealed to a customer, as it is automatically considered as ‘used’. For this reason, we reserve the rights described here to issue a refund. We will evaluate the following conditions:

If you have problems with a product, contact our support team to try to solve the problem or to request to start the refund process:

CONTACT SUPPORT TEAM!

PROBLEMS WHEN PLACING AN ORDER

1. A refund will be assessed within the first thirty (30) days from the date of purchase if:

  • The download links of the product were dropped during that period.
  • The user’s order will never be ‘Confirmed’ due to a system or human error, from the moment the customer makes the payment or from the moment he reports the payment in the case of payment methods in cash.
  • The product key does not work at the time of installation. IMPORTANT: Under no circumstances will refunds be made if the user is attempting to activate a Full Edition with a N Edition key or vice versa.
  • The user has previously contacted our support team to try to solve the problem without success.
  • Problems during the of the product lifetime


2. Will be assessed a change of Product Key if:

  • The Product Key ceases to function on its own in the lifetime of the product.
  • The user did not attempt to install the product on another computer. If this is the case, the user must purchase another Product Key or disable/ remove the key from current computer.
  • The user made no significant changes to the hardware of the computer.


3. In no way will a refund be issued or a Change of Product Key will be made if:

  • The user has shared the product key with other people or tried to install the key on another computer without removing/ disabling the key from current computer.
  • After purchasing, the user requests a refund with the basis of ‘This is not the edition I need’.
  • The product purchased is not compatible with the customer’s equipment.
  • The user requires a tax invoice.

In case the reimbursement is approved, take into account that it may take up to 45 days to be returned by the Payment Processor such as PayPal.

FINAL NOTE: These refund policies are in accordance with our Terms and Conditions.

 

FOR GOODS

CHANGE OF MIND

  • Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

GOODS DAMAGED IN TRANSIT

  • If any goods arrive damaged, please contact us as soon as possible.  Msofficeworks.net will arrange to have the damaged goods returned to a Msofficeworks.net store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

REFUNDS

  • Refunds will be processed by the relevant Msofficeworks.net franchise and will normally be processed within 3 days.

 
DELIVERY CHARGES

  • Where Msofficeworks.net considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Msofficeworks.net.

RETURNS & REPAIRS

  • You may return goods we have delivered to you by mail by contacting us.
  • You may also contact or attend the Msofficeworks.net where you collected your goods, or where your goods were despatched from, and a Msofficeworks.net staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
  • Goods must be returned within a reasonable time. This time frame may vary from product to product and may depend on the type of product you purchased and the price you paid.
  • If any goods cannot be easily returned to us or a Msofficeworks.net store, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.
  • Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
  • You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
  • If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
  • In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

FINAL NOTE: These refund policies are in accordance with our Terms and Conditions.